NMD Associate - Inbound

Bengaluru, Karnataka, India | Sales | Full-time


About WeWork 

WeWork is a platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life’s work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.

About the role

The New Member Development associate will be responsible for working in close conjunction with the Sales and Community teams to help execute and achieve team goals. The New Member Development team is at the front line of the sales process, and is responsible for prospecting, qualifying, and nurturing leads through the sales cycle resulting in desk sales. 

Role and responsibilities

  • Front-end the Sales process as the first point of contact for all prospective new members looking for desks in our workspaces. 
  • Explain the product or service to potential customers while communicating the WeWork brand
  • Develop and nurture leads through sales processes,marketing campaigns and  advertisements across various platforms to ensure the highest conversion rate of booked tours.
  • Deliver scripted sales pitch and customize it, wherever needed, to meet needs of specific individuals through phone calls & emails. 
  • Schedule appointments for sales staff to meet prospective customers
  • Strategic pipeline building for priority buildings/markets
  • Contact customers to follow up on initial interaction
  • Analyze data to help improve sales processes and strategy
  • Work on maintaining data hygiene on the Sales CRM Platform (Salesforce) to efficiently track data
  • Be a creative thinker who looks outside of the box to find solutions to meet growing sales targets

 Experience and Qualifications

  • Bachelor’s Degree
  • Minimum 1 year of relevant experience (preferably in sales) 
  • Knowledge of MS Office (Excel)
  • Excellent communication, writing and presentation skills 
  • Experience in prospecting and developing sales including outbound calling and emailing 
  • Exceptional organization skills to deal with copious amounts of data 
  • Prior experience in Inside sales, customer service and relationship building is preferred
  • Experience of working on Sales CRM Softwares like Salesforce is an added advantage