Senior Security Manager

Bengaluru, Karnataka, India | Operations | Full-time

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Senior Security Manager

Goals and Objectives:

  • Ensure the security and safety of employees, members and visitors at assigned locations in India.
  • Identify and assess risks to mitigate potential consequences of incidents.
  • Develop plans to respond to security related incidents and conduct preliminary investigations as well as determining root cause.
  • Creation and implementation of a strategic vision involving the intelligent and cost effective use of Access Control, Security Technology Management (CCTV, ACAM, Sensors, etc) and Security Guard services to mitigate risk and respond to Service Requests.
  • Implement standards and training related to Service Contract Management,  Fire and Life Safety Programs, Crisis Planning and Emergency Response.

Duties and Responsibilities:

  • Coordinate the security and safety strategy for all WeWork locations in the assigned region in accordance with WeWork Global Security and Safety standards and policies.
  • Develop and maintain security-related processes and procedures for the region, ensuring they are synced with the wider Global Security and Safety Team and regional operations strategies.
  • Provide active and effective leadership and personnel management of a Regional Security Team.
  • Establish strategic business objectives/key results, key performance indicators, and mechanisms for their implementation to drive team-wide results.
  • Provide subject matter expertise to the regional executive staff on all security, safety, and related matters.
  • Conduct threat or vulnerability analyses to determine probable frequency, criticality, consequence, or severity of natural or man-made disasters or criminal activity on the organization's profitability or delivery of products or services.
  • Conduct physical examinations of property to ensure compliance with security policies and regulations.
  • Monitor and measure service request tickets to ensure optimal performance and customer service.
  • Serve as primary security liaison and interface with industrial counterparts such as vendors, integrators and installers.
  • Overall responsibility for implementing successful access control/CCTV infrastructure as well as providing information, guidance and advice to best ensure the architectural framework is capable of sustaining WeWork’s global growth.
  • Oversee relationships and activities of various vendors, including for manned guarding and the service/installation of access control, CCTV, and other security systems.
  • Continually find ways to leverage cost savings.
  • In conjunction with Global Security and Safety, develop region-specific Crisis Management Plans and training, and take the lead on all widespread emergencies in the region that impact WeWork employees, members, and locations.
  • Develop, train and oversee security-training programs for employees and members
  • Responsible for understanding local laws and regulations in each municipality WeWork operates to offset corporate liability.
  • Create and maintain relationships with local, state and federal law enforcement and other related government agencies.  
  • Identify the root cause of issues or problems related both to  equipment or incidents and take steps to avoid reoccurance.
  • Overall responsibility for the team's customer service response rate and successful approach.
  • Manage the development and implementation of security policy, standards, guidelines and procedures.  
  • Ensure thorough investigations are completed when required or directed, and that appropriate records and documents are prepared and stored.

Qualifications:

  • Minimum of 13 - 15 years experience in security / safety
  • Minimum 5 years experience in a senior managerial position within security / safety managing a team of at least 10 people or more
  • Exceptional organizational and multitasking skills 
  • Prior experience in Project Management
  • Prior experience in Security Guard management
  • Prior experience in CCTV/Access Control Systems
  • Prior experience in Vendor Management
  • Strong working knowledge of IT infrastructure preferred
  • Law Enforcement or Military experience preferred
  • Experience with S2 preferred
  • Experience with Video Insight preferred